FAQs
General
What is Poly?
Poly (or high-density polyethylene) is a material made from recycled post-consumer plastics. All of our outdoor furniture is built with poly wood. Read More…
Is Poly waterproof?
Poly is waterproof. If your poly furniture comes in contact with rain, snow, or any form of liquid, you can simply dry it off. No need to stress about swelling or warping.
Where is your Poly made?
Our products are handcrafted by experts in the Holmes County region of Ohio.
What do I need for assembly?
If you have a drill with a hex bit and a Phillips head screwdriver, it could make the setup process simpler. No need to fret if you don’t, though. We do provide all that you’ll need in the box including a hex key and open-face wrench.
Can someone assemble my new furniture for me?
If you are outside of our home delivery area (Sarasota / Bradenton / Tampa, Florida) then you might want to consider hiring someone to assemble your new furniture. TaskRabbit.com, Handy.com, and Thumbtack.com will connect you with local professionals who will come to your home and assemble your poly furniture at a reasonable rate.
Orders and Shipping
How can I check on my order?
You can create an account with us when you place an order through our online store. When you log in, you can go to your account page to view all of your orders and their status. If you need to reach out to someone directly, please feel free to contact us for details.
How long does shipping take?
We currently offer shipping within 15 business days on online orders. Depending on supply and demand, purchases may take longer to ship, but you will be made aware of these changes. Your order will arrive unassembled via freight to the end of your driveway on a skid at no extra cost. If you would like more detailed shipping information, please don’t hesitate to contact us.
What is your White Glove Delivery service?
This option is perfect for those who want their item delivered already assembled to their deck or patio. Delivery typically takes 4-6 weeks and you may even qualify for Free White Glove Delivery.
Do you offer free delivery?
We’re excited to announce that we’re now offering free white glove delivery Nationwide (in the contiguous US) for all our poly furniture products on purchases of $2500 or more! For orders under $2500 we offer our customers within a 10-mile radius of 717 Cattlemen Rd, Sarasota, FL free delivery. In-stock items will be delivered within 1 week, while special order items will take 4-6 weeks for delivery. Products purchased at the Sarasota store will have home delivery available. We also offer the option to remove your existing furniture if you no longer want it. That furniture will be either upcycled or recycled.
Do you accept returns or offer a warranty on products?
We do accept returns and offer a warranty depending on the condition of your product. See all of our return and warranty policies.
